Terms & Conditions
Terms of Business of Castle View Financial Services Limited
Castle View Financial Services Limited is registered with the Central Bank of Ireland as an Insurance Intermediary under the European Communities (Insurance Mediation) Regulations, 2005. A copy of our Certificate of Registration from the Central Bank is available on request. You may also verify our authorisations by contacting the Central Bank on 1890 77 77 77. We are subject to the Central Bank’s Consumer Protection 2012, Minimum Competency Code, and Fitness and Probity Standards, which offer protection to consumers. These Codes can be found on the Central Bank’s website www.centralbank.ie
These terms of business will remain in force and shall apply to any business service provided to you now or at a future date. Should my firm change any of its business terms at a future date I will advise you at our next meeting.
Scope of Services
Castle View Financial Services Limited offers a range of products and services including life assurance and investments.
The scope of our authorisation allows us to advise on, and arrange, insurance policies including:
- Life Assurance – Level, Convertible & Decreasing Term, Whole of Life
- Serious Illness Cover
- Permanent Health Insurance / Income Protection
- Pension Plans and PRSAs
Castle View Financial Services Limited does not hold a shareholding in any insurance undertaking. In addition, no insurance undertaking holds an interest in our firm.
Castle View Financial Services Limited holds written appointments with a number of product producers. Details are available upon request.
Castle View Financial Services Limited may receive commission and other payments from the life assurance provider to whom orders are transmitted. Summary details of these payments will be included in a product information document, under the Customer Information Notice section, which you are legally entitled to receive before an application for a product is completed, and full details will be included with your cooling-off letter and welcome pack. Any ongoing commission shown in the Customer Information Notice will be paid to me as long as I continue to be your Financial Adviser. Details of charges and commission payments for other products are available on request. In certain circumstances the firm may charge you a fee for the services provided. If we do this we will provide you with a written estimate of this in advance of providing any business service. Details of commissions are available upon request.
So that we can provide you with business services, you will have to give personal information including your name, address, date of birth, and details about your financial arrangements such as your existing protection cover, pension arrangements, and your savings and investments. From time to time you may also need to give sensitive personal information such as medical details. All the personal information you give me will be processed in line with your rights under the Data Protection Acts 1988 to 2003. This information will only be used to provide you with business services, to meet any legal and regulatory obligations, and for legitimate business reasons. For these purposes personal information may have to be given to third parties and to contractors where necessary, to regulatory authorities that need the information by law, to other companies and service providers with whom we have a data processing contract and to any person your plan is transferred to. From time to time, information about other financial products and services may be sent to you. You have the right to ask us not to send you this marketing material and, at any time you can ‘opt out’ of receiving marketing material. You have a right to see the information that is held on you and you can do this by writing to me at the address given. A charge of up to €6.35 may be required before we send you the information.
Conflicts of Interest
It is the policy of Castle View Financial Services Limited to avoid any conflict of interest when providing business services to its clients. However, where an unavoidable conflict may arise we will advise you of this in writing before proceeding to provide any business service. If you have not been advised on any such conflict you are entitled to assume that none arises.
Castle View Financial Services Limited will, if necessary, exercise its legal rights to receive any payments due to it, from clients for business services provided by it and to be reimbursed for any value obtained by it for clients arising from payments to it by clients which subsequently default. Life Companies may withdraw benefits on default of payments due under any products arranged for your benefit. Details of these provisions will be included in your product terms and conditions.
Any complaint that you may have in relation to the business services provided should be made in writing to Castle View Financial Services Limited or by contacting Gerry Farrell of Castle View Financial Services Limited and outlining the nature of your complaint. All complaints will be acknowledged in writing within 5 business days of the complaint being received. The complaint will be fully investigated by Castle View Financial Services Limited and a full response will be provided to you. We will aim to provide this response not later than 20 business days from receipt of your complaint. We will attempt to investigate and resolve a complaint within 40 business days of having received the complaint. Where the 40 business days has elapsed, and the complaint has not been resolved, we will inform the complainant of the anticipated timeframe within which we hope to resolve the complaint and of the consumer’s right to refer the matter to the Financial Services Ombudsman or the Pensions Ombudsman and provide the consumer with the contact details of such Ombudsman.
We are a member of the investor compensation scheme run by the Investor Compensation Company Limited. The scheme provides a way of paying certain investors compensation, subject to the relevant limits, if they suffer financial loss caused by an investment firm being unable to meet its financial obligations (in other words, pay everything it owes). In the event that a right to compensation is established, the amount payable is the lesser of ninety per cent of your loss, which is recognised as being eligible for compensation, or €20,000.
These Terms of Business are effective from April 2018